Service Industries

Impact-driven insights for the businesses of today

Use technology, innovation, and strategy to go beyond the digital frontier. Find tailored insights, thought articles, data points, and case studies to better serve your customers and grow your business.

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Beyond Multifunctional Spaces: Customer Experience – The Future of Malls

by Weng Heng Ng

The rise of ecommerce, for example in Singapore, has meant shopping malls are no longer primarily about shopping. Well-conditioned to ...

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A Down-to-Earth Approach to Digital Government and Smart Cities

by Chee Lioy U

Sometimes, we shoot ourselves in the foot when we discuss digital governments and smart cities. We paint ideals that are ...

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Hearing the Voice of the People: An Inflection Point in Public Service

by Christopher Yu

In public service, we deal with a variety of internal and external stakeholders. With so many voices – some conflicting – how ...

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Overcoming the People Challenge: Southeast Asia’s Insurance Industry

by Dr. Jetsura Vongvichien

Affluence drives spend on needs such as lodging and wants such as transportation vehicles. This fuels the demand for home ...

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Experience: That’s the Big Thing for Air Travel in 2019

by Iain Macpherson

Leave the digital transformation frenzy behind. Instead, focus on making the fundamentals work. Read how innovation can be prudently applied ...

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Fueling Collaborations through Innovation

by Edler Panlilio

The ability to act on trends is the difference between business success and failure. New digital tools are helping companies ...

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Does Drinking More Coffee Slow Down Your Economy?

by SAP

Coffee-drinking nations = sluggish economy? We’ve taken a look at the coffee consumption patterns across six countries in Asia, mapped ...

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Become a more intelligent enterprise. Stay up to date with industry trends, in-depth research, upcoming events and more, delivered to your inbox each month for free.

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