Trends and insights that elevate customer experience
Technology and innovation observations that win with businesses and impact the customer journey. Contribute to #OurGrowthStory and advance your knowledge with a wide range of ideas and insights.
A Seat At The Table: Gender Gaps in the World of Work
Read about the workforce gender gaps across ASEAN and opportunities for them to be addressed.
The Digital Transformation Imperative: What It Is and What It Means for Your Business
Key Trends to Making Digital Transformation a C-Level Priority
The Industry 4.0 Startup Program: A Call to Innovate
Industry 4.0 will fundamentally alter the way companies and sectors work – increasing productivity, reducing costs, enhancing industrial growth, and eventually redefining ...
Countering Counterfeit Medicines in Today’s Digital World
When hit with a throbbing headache, we rarely think twice about reaching for that over-the-counter painkiller we bought last week. ...
The Hardest Categories Are Thriving Online (And Why Asian Retailers Can’t Wait Anymore)
Traditionally, retailers were of the view that categories such as beauty and apparel are hard to move online. The thinking ...
The Raison d'être of Convenience Stores (and What Retail Innovation Should Be About)
There’s been a marked decline in the fortunes of unmanned convenience stores in the last few years. What went ...
A Down-to-Earth Approach to Digital Government and Smart Cities
Sometimes, we shoot ourselves in the foot when we discuss digital governments and smart cities. We paint ideals that are ...