Customer Experience

Cutting-edge insights that are revolutionizing the experiential economy

How can companies impact the customer journey at every stage? By using innovation, data and intelligence to their advantage. Create an omnichannel experience that influences, inspires and innovates.

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The Digital Transformation Imperative: What It Is and What It Means for Your Business

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Key Trends to Making Digital Transformation a C-Level Priority

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Digital Government 2020 & Beyond: Becoming Data-Driven

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To sustain a nation’s economic competitiveness, and drive continual positive social outcomes, the pace for technology innovation must keep ...

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The Industry 4.0 Startup Program: A Call to Innovate

by Steven Tong

Industry 4.0 will fundamentally alter the way companies and sectors work – increasing productivity, reducing costs, enhancing industrial growth, and eventually redefining ...

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On-Premise to Cloud: Taking Your Business to the Next Level

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Ninety percent of businesses will be making a cloud decision by 2018. Small to medium enterprises (SMEs) with less than 1,000 employees ...

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1 year on: The Impact of GDPR on Brands

by SAP

18 Months since the introduction of the General Data Protection Regulation (GDPR), some companies are thriving while others have struggled. See ...

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Patient Experience: The Key to Real Transformation in Healthcare

by Thiam Hwa Lim

Patient experience is huge. And it holds an important key to real transformation in today’s healthcare industry.

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The Three Goals Every Digital Government Should Aspire To

by U Chee Lioy

To create thriving economies that attract investment, along with booming MNCs and prospering smaller businesses that generate high value jobs ...

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Beyond Multifunctional Spaces: Customer Experience – The Future of Malls

by Weng Heng Ng

The rise of ecommerce, for example in Singapore, has meant shopping malls are no longer primarily about shopping. Well-conditioned to ...

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Stay Informed

Become a more intelligent enterprise. Stay up to date with industry trends, in-depth research, upcoming events and more, delivered to your inbox each month for free.