Customer Experience

Cutting-edge insights that are revolutionizing the experiential economy

How can companies impact the customer journey at every stage? By using innovation, data and intelligence to their advantage. Create an omnichannel experience that influences, inspires and innovates.

Filter by

Patient Experience: The Key to Real Transformation in Healthcare

by Thiam Hwa Lim

Patient experience is huge. And it holds an important key to real transformation in today’s healthcare industry.

sap bg

The Three Goals Every Digital Government Should Aspire To

by U Chee Lioy

To create thriving economies that attract investment, along with booming MNCs and prospering smaller businesses that generate high value jobs ...

sap bg

Beyond Multifunctional Spaces: Customer Experience – The Future of Malls

by Weng Heng Ng

The rise of ecommerce, for example in Singapore, has meant shopping malls are no longer primarily about shopping. Well-conditioned to ...

sap bg

The Hardest Categories Are Thriving Online (And Why Asian Retailers Can’t Wait Anymore)

by Mock Seng Chong

Traditionally, retailers were of the view that categories such as beauty and apparel are hard to move online. The thinking ...

sap bg

A Down-to-Earth Approach to Digital Government and Smart Cities

by Chee Lioy U

Sometimes, we shoot ourselves in the foot when we discuss digital governments and smart cities. We paint ideals that are ...

sap bg

Hearing the Voice of the People: An Inflection Point in Public Service

by Christopher Yu

In public service, we deal with a variety of internal and external stakeholders. With so many voices – some conflicting – how ...

sap bg

IFRS 17 Implementation: Paving the Way to an Intelligent Insurance Company

by Jetsura Vongvichien

The new financial reporting IFRS 17. The result of almost 20 years of deliberations by the International Accounting Standards Board (IASB), this ...

sap bg

Experience: That’s the Big Thing for Air Travel in 2019

by Iain Macpherson

Leave the digital transformation frenzy behind. Instead, focus on making the fundamentals work. Read how innovation can be prudently applied ...

sap bg

Stay Informed

Become a more intelligent enterprise. Stay up to date with industry trends, in-depth research, upcoming events and more, delivered to your inbox each month for free.

Stay Informed

Become a more intelligent enterprise. Stay up to date with industry trends, in-depth research, upcoming events and more, delivered to your inbox each month for free.

Please fill in the required fields
Please fill in the correct email format
Please fill in the correct phone number.
Please fill in the correct phone number.