In this fast-changing internet economy, business leaders must accelerate their innovation to improve company efficiency and enhance customer experience. However, to kick-start and sustain innovation while staying on top of business operations is not easy.
In today’s digital economy where our line of sight is greater than ever, we need to build our innovation capacities and clarify our purpose.
It's time to add greater value for our stakeholders.
Implementing innovation does not come without challenges.
From strengthening our leadership to enabling a digital-ready mindset, we need to start it from the ground up and ready our people for the journey that lies ahead.
Innovation success is defined less by how much we’ve gained for ourselves than by how much we’ve added for our stakeholders.
Let’s look back at how far we’ve gone...and begin another innovation journey yet again.
As we move ahead in our Innovation Journey, we will pay attention to trends and technologies that are changing the path we tread.
By 2020, 85% of a customer’s brand experience will occur without any human interaction.
Source: Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation
