Putting People at the Centre: The CIO’s New Mandate

Success Stories

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Chief Information Officers or CIOs can’t be at a more exciting time to lead digital transformation than today. With the growing awareness among businesses to go digital, CIOs are now quickly earning a seat at the top table to shape boardroom dynamics and push for a people-focused digitisation.

But this wasn’t the case years back. If any, IT leaders were merely viewed as operations guys who were called to boardrooms only to be informed that their IT budget was way beyond the limit.

Today, CIOs have a bigger responsibility to be drivers of ingenuity who can unlock workforce potential and create new opportunities for business.

Accelerating a company’s digital agenda

To do this, CIOs should have the right knowhow to take their companies to a new level of digital readiness. But how can they ensure that the digital transformation they’re leading is geared toward the people? Here are three must-know strategies CIOs should adopt to better implement their digital agenda:

1. Start with the end users.
When we say that digital transformation should start from the ground, we often forget that this refers to consumers or end-users. So it’s important to consistently think about their pain points and how digital technologies can be used to solve them. By identifying customer needs, your company can determine how digitising can enhance overall customer experience.

ZALORA, Asia’s foremost online fashion retailer, knew the importance of client satisfaction early on. By using digital solutions to enhance their accounting system, ZALORA was able to get real-time data and precisely identify their peak periods. This enabled them to handle high volume orders and also do faster deliveries.

2. Get your people involved.
For a company to successfully digitise, it’s important that employees have a buy-in from the management. This way, they will not fear to reinvent traditional business processes and drive pockets of leadership within the workplace.

Once people are involved in the transformation journey, it becomes easier to build on their strengths and set a common direction for the company’s success.

People transformation CIO new mandate
Collaborate to drive innovation.

SAP Thailand was recently announced as the Best Employer in the AON Best Employers – Thailand 2017 Award Ceremony. This is a result of SAP’s commitment to its people, prioritising employees’ needs above all and making sure that they have a sense of purpose in the workplace.

3. Let the right ones in. As with any new technology, a learning curve is to be expected. Fortify or update your existing workforce with young talent who will assist in making sure that the transition to digital goes smoothly. Get the right tools to streamline your hiring process and identify the people who can help in the company’s digital transformation.

Quite recently, Pharmaniaga Berhad, Malaysia’s largest pharmaceutical company implemented the SAP S/4HANA system in its manufacturing plants. The company employed ABeam Consulting, an SAP partner, to assist in its digital transformation, ensuring ease in shifting from manual to automated processes. This ensures that employees will be able to fully maximise the platform, resulting in operations that are smoother and more fulfilling to those who use it.

Today, CIOs have a bigger responsibility to be drivers of ingenuity who can unlock workforce potential and create new opportunities for business.

A people-led transformation

No matter how sophisticated and advanced digital technology has become, it is useless without a company’s main resource—people, both end users and employees alike. The full potential of a machine or medium, after all, can only be realised by those who power it.

CIOs have taken the first step towards digitisation with SAP HANA. Begin yours today.

Don’t forget to also check out the SAP Digital Transformation Executive Study: 4 Ways Leaders Set Themselves Apart to know how your workforce can embrace a digital-ready mindset.


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