Overcoming Challenges

Implementing innovation does not come without challenges.
From strengthening our leadership to enabling a digital-ready mindset, we need to start it from the ground up and ready our people for the journey that lies ahead.

CIOs: In Control of Business Innovation

Customer Engagement In Retail – Not Merely About Customer Experience

by Chong Mock Seng

To delight customers, retailers are now moving beyond the "in-the moment" marketing to a form of customer engagement…

How to Reach the Anytime, Anywhere Customer

by Mathias Knops

In our digital age, keeping up with mobile consumers means knowing their needs even before they do. Read this…

Pervasive Customer Insights: A Key Retail Priority

by Chong Mock Seng

Faced with major forces driving unprecedented change, retailers need to find new routes to differentiation.

Is There Such a Thing as Over-Innovating?

by Megawaty Khie

Have we been talking about innovation so much it’s possibly confusing our customers and losing its meaning? Are we in…